Fulfillment & Shipping

Ready to Ship items:
Items listed as “ready to ship” will be sent within one week of order confirmation. You will receive an email with tracking once the label is made. Your package should be scanned by the carrier by the next business day.

Backordered items:
Items listed on the site for backorder are in production and have an expected shipping time based average production times. The expected shipping dates given are the best estimate and subject to unpredictable delays. Please understand your order will always ship at the earliest possible date. You will receive an email with tracking once the label is made. Your package should be scanned by the carrier by the next business day.

Preorder items:
A product listed as preorder mean that production has not begun. The item may be subject to a minimum order quantity to start production, and therefore the order fulfillment estimate is much more difficult to predict and longer than a backorder. Because each order is needed to meet production quantity, we ask that you not preorder unless you are comfortable waiting the longest given estimate for your item. Refund will not be issued for preorders within the stated turn around time window. If for any reason your order cannot be fulfilled, you will be refunded in full. Once a preorder product is ready to ship, you will receive an email with tracking once the label is made. Your package should be scanned by the carrier by the next business day.

Term & Conditions

Damaged Package:
Making sure your order is packaged with care is always a top priority, occasionally a package is mishandled and arrives damaged. We’re available to help resolve the issue with the carrier. Taking a few quick photos before opening from different angles is very helpful for the claims process.
Please contact us immediately for assistance, help@created-by-couture.com

Defective Product:
We stand behind all items purchased directly from Created by Couture. We do our best to ensure a quality product. Upon receiving your order, please take time to look everything over carefully. If you find anything wrong with your items, please reach out to us and we will immediately resolve the issue.

Return Policy:
Returns of as new items within 15 days of your purchase are accepted. Customer is responsible for return postage fees. Printed patterns and digital downloads are not eligible for return.

Privacy Policy:
Created by Couture fully respects your privacy. We use your provided personal information to give you the best service possible. Created by Couture, LLC does not sell, rent, loan, or transfer any personal information regarding our customers to any unrelated third parties. If you ever have concerns or questions, please reach out.

Copyright
All content appearing on this site is the property of Created by Couture, LLC.

Copyright © 2021 Created by Couture. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice:
Copyright © 2021 Created by Couture, LLC. All rights reserved.